So we had an odd outage here at the Maddox house.  Internet quit working.  Phone quit working.  FIOS boxes couldn’t access the Internet either (tested On Demand, Widgets, etc).  So I called Verizon tech support.

Me: Yeah, everything except for the television video stream has quit.
Tech: Have you changed anything on your router?
Me: Not for about a year now.
Tech: Let me run some tests and check.  Oh I found the problem, your wireless on your router was turned off.
Me: Yeah, it’s been off for about a year now.  I’m using a Wireless N router.
Tech: I turned your router’s Wireless back on.  Did that fix things?
Me (thinking): WTF?  The wireless has been off for a year and why would that affect the FIOS boxes and phones anyway.
Me: Nope.  Maybe you should reset the equipment here?
Tech: Well, let’s see if turning the wireless on fixed things.
Me (beating my forehead so hard I made it flat): Um, ok,